Exway Canada vs USA

September 10th 2026

 

A Very Important Note to Our Customers on Sales & Service in Canada

At Exway Canada, we're proud to be part of the Exway family — same passion, same quality, same brand you know and trust. That's not changing. But something else is, and we want to be upfront about it.

Exway USA has recently begun selling directly to customers here in Canada. We think more riders and more access is great for the sport. It does, however, change how service and support work.

Exway Canada is a separate, Canadian-operated business, and has been the exclusive distributor and support provider for Exway products in Canada since 2019. Our service centre, parts inventory, and support team exist because Canadian sales fund them — it's not a matter of goodwill, it's how the business works. Everything we've built, our team, our parts inventory, our service bay, is built for and supported by the customers who bought from us, and we're proud of that. A board sold through Exway USA doesn't contribute to that system, so we're simply not able to extend that same support to it.

To be clear: if you bought your board from Exway Canada, you're our customer — sales, service, repairs, warranty, all of it, as always. If you bought from Exway USA or another outside seller, we can't service that board; please contact Exway USA or the shop from which you made your purchase. 

Amid US Canada trade tensions:

We'd also encourage Canadian riders to buy Canadian. Riders who've gone through Exway USA for support have often found it slower and harder to reach than what we can offer locally, and that's not the experience we want for anyone riding an Exway board in Canada where our riding season is short. Add to that a border environment where cross-border packages are facing more frequent customs holds, duties, and import fees, and buying from a US seller can mean a more expensive board and a worse ownership. Buying from Exway Canada means no surprise costs at the border, faster turnaround, and a local team you can actually reach when you need us.

We know this isn't the seamless experience you might expect from one brand. We'd rather be upfront now than leave you waiting on a repair we can't deliver.

Thank you for understanding, and for riding with us.

— The Exway Canada Rider Support Team