Refund Policy

Refund and return policy

Refund and return request would be considered under the following conditions:

  1. The product has not been opened within 7 calendar days after receiving the product and it is brand new and unused

  2. If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service;

    return and refund can not be authorized if a skateboard under consideration has been ridden on the ground or other circumstances that would affect re sale.

  3. Where applicable, a 5% restocking fee and shipping fees will be charged on cancelled orders that have already been shipped to the customer should a return of this nature be authorized.

Refunds will not be accepted under the following conditions:

  1. Refund request is made beyond 15 calendar days of receiving a product.
  2. If a product sent to Exway for Return or refund does not include all original accessories, attachments, or packaging, or any item that is not in new or like-new condition, i.e. with cracks, dents, or scratches.
  3. If Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
  4. If any damage to the product is caused by unsupported modification of the product, including specifically exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) into the electronics, or improper installation or operation.
  5. If product labels, serial numbers, water ingress markers, etc. show signs of tampering or alteration.
  6. If Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or power surges lightning strikes.
  7. A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.

 

Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within 7 calendar days of receiving your product(s).

 Contact email exwaycanada@gmail.com customer support to apply for a return and refund.

  1) Order Number:

  3) Return Product Name & Quantity:

  4) Return Reason:

  5) Images or Videos of Products and Intact Packaging:

We will process your return and refund application within two or five working days after receiving your email.

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process takes about 2-10 days, depending on the bank or credit card issuer. While refunds usually go through in 2 days, if there is any delay, no action on any inquiries will be initiated until 10 days have passed.

Return Shipping

Customers need to pay for any return shipping unless the refund is due to product defects. In the case that it is a return due to product defect, we will handle and cover the shipping but a 5 percent restocking fee will likely apply.

Replacement Instructions

If parts replacement or product exchange is needed, please contact Exway customer support by emailing exwaycanada@gmail.com.

Shipping for parts replacement

Exway shall be responsible shipping for any products sent in for replacement due to defects.

The customer shall be responsible for shipping for any products sent in for replacement or repair after the warranty period has expired.

When a repair ticket is initiated it may not be clear whether the issue is covered under warranty. Exway Canada will  typically cover the shipping to our repair center but if it is later determined that the issue is not covered by warranty, the cost of shipping to us will be invoiced back to the rider and the cost of shipping the deck back will also be covered by the rider.