FAQ

Q: Where is Exway from is it a Canadian company?

A: Exway Canada is an extension of Exway Global from Shenzen the tech capital of China. We exist to serve Canadians exclusively providing an improved service and turnaround for riders in Canada eliminating the need to communicate and or send items back and forth across the world. Our boards represent the new wave of high end products designed and made in China. Exway Canada is based in Toronto and has a warehouse from which products and parts are shipped to Canadians riders.


Q: Who is Exway Canada?

A: The Exway Canada team is comprised of skateboarders with backgrounds in engineering, and technology who are extremely passionate about what we do here. Its not just a job for us, here, it is much much more. 

Q: What is the lead time between ordering and receiving?

A:  We only sell and service Canada. In general, using Canada post there are shipping options for 1-3 days or 1-7 days provided at checkout. However certain specific situations such as a global pandemic may cause service disruptions.

Q: What do exway riders do for service, repair and warranty work?

A: Always reach out to exwaycanada@gmail.com to start a work ticket for any repair or warranty request before hand. Riders can now bring their boards to Longboard haven in Toronto, or Boutique Rollin in Quebec. This email is the official communication channel to initiate service, although riders can always engage with exway team members on the street or on social media for general question and advice. 

Q: Can the board be pushed like a regular skate when the drives are not in use ? (i.e. off or not engaged)

A: Yes, Exway hub motors are designed to offer minimal drag. The motors on the X1 Pro are slightly more advanced and offer less drag than the X1.

Q: How waterproof is the X1 and X1 Pro?

A:  The X1 and X1 pro are NOT waterproof, but rather water resistant to IP55 standards.This means that if the board gets wet it will not fry and stop working. Because it is IP55 this means that the board is not sealed, and moisture can seep in over time. Prolonged exposure to water either by riding in the rain, or allowing the board to remain wet after a ride will ensure that water will eventually make its way in to the electronics and ruin it.

Riding over puddles is ok but never submerge the board. In regards to water damage, riding in the rain is not recommended. Riding on wet roads (post rain) is generally ok but be sure to dry the board as soon as you can. If the wheels become wet, run the motors for 2 minutes to remove any water and wipe the board dry. Remember that apart from the electronics, water will damage your bearings and this is true of any skateboard. Motor bearings while replaceable, is not as easy a task as replacing bearing in your standard skateboard wheel.

Additional water resistance features in the X1 Pro aim to make the board even more resistant and tough against moisture but Esk8 and wet riding is generally never a good mix.

Q: What is the maximum carry load of the Exway board?

A: Our boards have been tested with loads up to 136.08 kg (300 lbs) and can definitely handle the weight structurally. Of course distance and battery consumption will vary.

Q: How are Exway boards with airplane travel?

A: Exway X1 skateboards meet the International Air Transport Association (IATA) guidelines for air travel which include UN38.3 certification and a battery capacity of under 160Wh. However, airlines are free to adopt their own policies and we suggest confirmation with your airline prior to travel.  The X1 Pro has a battery capacity of 193Wh and would not be certified for air travel. The Flex has a battery capacity of 259Wh and is also not certified for air travel.

Q: Is the battery replaceable?

A: Yes. The battery life of Exway boards is 500 cycles. After 500 cycles, the battery will still have more than 70% power.  If you need to replace the battery, please contact your retailer.

Q:What is the Speed limiter placed on Exway boards?

A: Exway skateboards have an applied software speed limiter much like cars. This software limits how fast the engines will run considering performance, and wear. When you first receive your Exway board the software limits your speed to 25km/h for the first 10 km. After that, a broader range of performance becomes available and can be set and customized through the app.

While the Exway slogan is "born for freedom", freedom comes with responsibility. Please consider the safety of both yourself and others when riding. Always consider local laws and regulations when you set your performance preferences, as well as when and where you choose to ride.

Q: What is the RIOT pack?

A: The RIOT pack is an alternate belt driven drivetrain. It is newly developed and compatible ONLY with the X1 pro. A belt driven drive train is used in place of hub motors and offers a smoother ride, much higher torque and the option to use various standard longboard racing wheels. The RIOT pack is an option for those who already own the standard X1 Pro skateboard and is now available in Canada. Please check the RIOT page for further details.